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Returns & Refunds

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Returns & Refunds


LET'S MAKE IT NICE & CLEAR FOR YOU



YOUR STATUTORY RIGHTS



YOU HAVE A 14 DAY COOLING OFF PERIOD



Customer Service Email: cs@MakeMeAMattress.com


  • Goods must be unused & in original packaging.
  • We reserve the right to refuse the 14 days cooling off period to anyone not operating as a consumer or who is otherwise in breach of our terms.
  •  Custom made goods are not subject to the 14 day cooling off period for a change of mind return or any other reason other than a manufacturer's fault.
  •   We will not consider the 14 day cooling off period if we believe that you are associated with another mattress brand or manufacturer.
  •  Where there is any suspicion of misconduct, dishonesty or direct attempt at defrauding or otherwise cheating our company, we will not consider the 14 days cooling off period.
  •  If you are unhappy with your purchase and decide to return your item, a minimum fee of £60 will be chargeable for collection.

 

WHAT IF IT IS A MANUFACTURERS DEFECT?

 


1 - In the first instance, you would need to email us pictures or send them to us via our WhatsApp account ( we shall advise what's best ).

2 - Upon prior agreement, once we receive the goods, we shall examine the item and relay our findings to you via email, or call you.

3 - We shall confirm via email as to your full purchase refund price once we have agreed a refund.

4 - We shall agree on a mutually convenient collection  date & time, as soon as practically possible. 


 




 

Size Exchange Process

 


1 - If you have ordered a mattress and "We" sent the wrong product, we will replace it for you.

2 - If "You" have ordered the incorrect size and realised "Before" the item is shipped, we will be able to simply change the order to the correct size and only charge/refund the difference in price. Please simply notify one of our customer service team immediately and they will arrange that for you.

3 - If you have "Already" received the mattress, and "You" ordered the wrong size, there will be an admin fee of £80 to collect and replace the product . The difference in price will be refunded or will need to be paid before you receive the goods.

4 -  For any further information, please contact our customer services via email at CS@MakeMeAMattress.com